WynterCon is family-friendly and suitable for all ages. Infant and primary school child ticket holders must be accompanied by an adult (aged 18 or over). Secondary school ticket holders (aged 12 -16 years) and Student ticket holders (Ages 16+) are not required to be accompanied by an adult. 

Doors Open at 09:30
Cosplay Competition Entries Close at 13:00
Last admission is at 16:00 on Saturday and 15:00 on Sunday.
Event closes at 17:00 on Saturday and 16:00 on Sunday.

If you created an account with Online Ticket Seller when you purchased your ticket(s), or already had an account with them, you can login to your account to access your e-ticket(s).

If you checked out as a Guest and did not create an account, please send us an email at [email protected] with details of your purchase so that we can trace your order and have the e-ticket(s) re-sent. 

No, Event Passes and Wristbands cannot be posted or collected in advance of the event. Event Passes and Wristbands must be collected upon entry to the event when showing your E-Ticket.

If after purchasing tickets you later discover you cannot attend the event, we regret we are unable to reimburse your ticket purchase(s).

Guide dog and other assistance dog owners have important rights under the Equality Act 2010. Assistance dogs are entitled to enter establishments where the general public are admitted. No other dogs or pets are permitted in the venue. 

Our full Assistance Animals Admission Policy can be viewed here

We understand that some people with a disability may require a carer to attend. Therefore we provide complimentary admission for carers when accompanying a disabled person. 

Paying disabled guests at WynterCon are entitled to one complimentary carer admission. Please bring valid documentation with you to WynterCon to collect your carer’s wristband from our admissions desk on arrival. You do not need to apply for a carer’s wristband in advance.

Disabled guests, who have purchased a ticket, can obtain one free carer’s wristband each day upon arrival when providing proof of disability. For proof of disability please bring ONE of the following forms of documentation:-

• Letter of entitlement to Disability Living Allowance (DLA)/Personal Independent Payments (PIP)/Armed Forces Independence Payment (AFIP)/War Pension Mobility Supplement (WPMS), dated within the last 12 months.
• A copy of a valid Blue Badge (both sides as the photo ID is required).
• In the case of visual impairment, a registration card, known as the BD8 or a Certificate of Visual Impairment (CVI) (photo ID required).
• A Cred-Ability Access Card bearing the “Essential Companions” symbol.

A carer must be 16 years of age or over and capable of assisting the attendee with a disability. The carer is expected to understand the disabled person’s condition and assist them in managing it for the duration of the visit. If more than one carer’s wristband is required, a letter from a GP or consultant is needed, stating the number of carers required.

Free carer wristbands are issued solely at the discretion of the organisers.

Please do not buy a ticket for your carer as this will NOT be refunded.

Yes, you can. If you have a one-day ticket you will be issued with a unique coloured and printed wristband that you must wear at all times to regain access to the event. The wristband must be visible at all times.

We invite press applications for our event, but please note that being a member of the press does not guarantee free entry, as our event supports a charity. Press passes need to be applied for and approved in advance (at least 10 working days before the event). If you would like to be considered for a Press Pass, please email us at [email protected] with your credentials and details of how your press coverage could support our cause.

WynterCon operates a zero-tolerance policy for harassment, bullying or other inappropriate behaviour towards staff, volunteers, exhibitors, guests and attendees.

Our Anti-Harassment Policy can be viewed here.

The organisers’ decision is final and the offending party may be removed from the venue by event security and will not be allowed back into the event. There is no refund of tickets or appeal in such circumstances.

The organisers reserve the right to refuse admission at any point.