f.a.q.

WYNTERCON XI

F.A.Q.

How old do I need to be to attend WynterCon?

WynterCon is family-friendly and suitable for all ages. Infant and primary school child ticket holders must be accompanied by an adult (aged 18 or over). Secondary school ticket holders (aged 12 -16 years) and Student ticket holders (Ages 16+) are not required to be accompanied by an adult.

What time do doors open for WyntyerCon XI?

Doors Open at 09:30
Cosplay Competition Entries Close at 13:00
Last admission is at 16:00 on Saturday and 15:00 on Sunday.
Event closes at 17:00 on Saturday and 16:00 on Sunday.

I’ve lost my e-ticket can I still attend?

If you created an account with Online Ticket Seller when you purchased your ticket(s), or already had an account with them, you can login to your account to access your e-ticket(s).

If you checked out as a Guest and did not create an account, please send us an email at [email protected] with details of your purchase so that we can trace your order and have the e-ticket(s) re-sent.

Can I have my Event Pass or Wristband before the event?

No, Event Passes and Wristbands cannot be posted or collected in advance of the event. Event Passes and Wristbands must be collected upon entry to the event when showing your E-Ticket.

Can I have a refund if I cannot attend or change my mind?

If after purchasing tickets you later discover you cannot attend the event, we regret we are unable to reimburse your ticket purchase(s).

Are Guide Dogs or Assistance dogs allowed at the event?

Guide dog and other assistance dog owners have important rights under the Equality Act 2010. Assistance dogs are entitled to enter establishments where the general public are admitted. No other dogs or pets are permitted in the venue.

Our full Assistance Animals Admission Policy can be viewed here

Are there concessions for carers or people with disabilities?

We understand that some people with a disability may require a carer to attend. Therefore we provide complimentary admission for carers when accompanying a disabled person.

Paying disabled guests at WynterCon are entitled to one complimentary carer admission. Please bring valid documentation with you to WynterCon to collect your carer’s wristband from our admissions desk on arrival. You do not need to apply for a carer’s wristband in advance.

Disabled guests, who have purchased a ticket, can obtain one free carer’s wristband each day upon arrival when providing proof of disability. For proof of disability please bring ONE of the following forms of documentation:-

Letter of entitlement to Disability Living Allowance (DLA)/Personal Independent Payments (PIP)/Armed Forces Independence Payment (AFIP)/War Pension Mobility Supplement (WPMS), dated within the last 12 months.
A copy of a valid Blue Badge (both sides as the photo ID is required).
In the case of visual impairment, a registration card, known as the BD8 or a Certificate of Visual Impairment (CVI) (photo ID required).
A Cred-Ability Access Card bearing the “Essential Companions” symbol.

A carer must be 16 years of age or over and capable of assisting the attendee with a disability. The carer is expected to understand the disabled person’s condition and assist them in managing it for the duration of the visit. If more than one carer’s wristband is required, a letter from a GP or consultant is needed, stating the number of carers required.

Free carer wristbands are issued solely at the discretion of the organisers.

Please do not buy a ticket for your carer as this will NOT be refunded.

Can I leave and return later in the day?

Yes, you can. If you have a one-day ticket you will be issued with a unique coloured and printed wristband that you must wear at all times to regain access to the event. The wristband must be visible at all times.

Are Press Passes available for the event?

We invite press applications for our event, but please note that being a member of the press does not guarantee free entry, as our event supports a charity. Press passes need to be applied for and approved in advance (at least 10 working days before the event). If you would like to be considered for a Press Pass, please email us at [email protected] with your credentials and details of how your press coverage could support our cause.

Do you have an anti-harassment policy?

WynterCon operates a zero-tolerance policy for harassment, bullying or other inappropriate behaviour towards staff, volunteers, exhibitors, guests and attendees.

Our Anti-Harassment Policy can be viewed here.

The organisers’ decision is final and the offending party may be removed from the venue by event security and will not be allowed back into the event. There is no refund of tickets or appeal in such circumstances.

The organisers reserve the right to refuse admission at any point.

Is there a quiet area?

Yes, we’ve designated a quiet space for those needing a moment of calm. In this area, you’ll discover a variety of resources courtesy of Sky Creative Sussex, allowing you to take a brief pause and recharge.

Is Smoking, Vaping or Alcohol allowed?

No Smoking, Vaping or Alcohol consumption is allowed inside the venue under any circumstances.

Is food and drink available?

Yes, a range of food and drinks are available to purchase at the event. We have outdoor food and drink vendors as well as a small cafe and seating areas inside.

Is there Parking at the Venue?

No, but there is a car park at the Railway Station and two multi-storey parking facilities located just minutes away from the venue.

Railway Station Car Park (APCOA), Havelock Road, Hastings TN33 6HL.

72 Spaces.
Located opposite the venue.
Free Parking is offered to all Blue Badge holders. Please ensure that you register your vehicle on APCOA Blue Badge Portal and that your Blue Badge is displayed at all times when parking at any Southeastern Railway car park.

Priory Meadow Multistorey (APCOA), Queens Road, Hastings TN34 1PH.

1030 Spaces with a height restriction of 2m.
A 4-minute walk away from the venue.
The car park offers pre-booked parking sessions for those who wish to plan ahead.

Priory Street Multistorey (Hastings Borough Council), TN34 1EA.

250 Spaces including 12 Disabled bays.
Pay-and-Display/RingGo.
No charge between 21.00 and 06.59. No access or exit from the car park between 23:00 and 06:00 (gate restriction). This car park is locked between these hours for security.

Where is the nearest ATM/Cashpoint?

The nearest ATM is located outside of the Sainsbury’s Local, Station Plaza, Station Approach, Hastings TN34 1BA

Can I come in costume?

Yes, of course you can and we hope you will! If you’re planning to dazzle us with your costume, we salute you! Please review our Cosplay Guidelines to ensure everyone has a fantastic and smooth experience.

Can I take photos of the cosplayers and costumes?

Most of the people in costume and cosplayers will be happy to pose for you so you can take a photograph if asked politely. Please be polite and ask them first if it is OK to take a photograph. All we ask is that you respect their decision.

Promethean Promotions Ltd are not responsible for any photographs taken by third parties at the event, including where and how they are used or published.

What time is the Cosplay Competition?

Cosplay Competition entries close at 13:00 on both Saturday and Sunday.

Will there be a charge for Autographs?

Yes, guests will be charging for autographs, this is normally on a printed image which the guest will sign for you unless you have a personal item you would like signed such as a book, DVD or poster.

Please note that it is the guest who dictates the prices charged for a signing and/or selfie, not the event organisers. Wherever practicable we will publish the prices for each guest before the event, once they have been confirmed to us by the guest or their agent.

Do I need to pre-book Autographs with the guests?

No, you do not have to pre-book autographs. It is simply a case of coming along to WynterCon on the day, finding the guests you would like to meet and joining the queue to see them.

Will guests be attending all weekend?

All guests can make their appearance at various times, they will take breaks for lunch and refreshments. Most guests will attend the event all weekend, but if a guest has advised in advance that they will only be appearing at certain times or on a certain day we will note this on our website and provide updates on our Social Media channels before the event itself.

Please be aware that Celebrity guests may have to leave early to catch transport to get home and that their appearance at WynterCon is subject to work and/or family commitments, over which we have no control. If you are attending on Sunday we strongly suggest that you visit the guests as early as practical in case they may need to depart before the show closes.

What happens if a guest cancels?

Unfortunately, we do not have any control over the guest’s schedules at all. Late changes to filming and other commitments can result in a guest having to cancel. Any guest cancellations will be announced on the WynterCon website and our Social Media channels as soon as we have exhausted every possibility of getting them to the event and can confirm that they definitely cannot attend.

All guest appearances are subject to work and family commitments and may change at very short notice. We will do our best to try and keep you informed and strongly advise you to keep checking our website for updates.